5 /5 Sarah Clark: I really like coming here. its a nice quiet little gym and has all the equipment I need. 5 stars for the convenience. The equipment is clean and maintained. If youre like me and want to pop your ear buds in and avoid eye contact for the next hour, this is the gym for you. Its never crowded to a point where I feel like the equipment I use wouldnt be available.
I initially posted a 2 star review because I had some concerns about a few things, and the owner of this business messaged me by the end of that day. He wanted to fix everything. He explained that unless someone tells him, he has no idea that theres a problem. My review mentioned that there were never any clean towels, he had already ordered enough towels to double what they had. My review mentioned some issues with the sauna (which to be fair, is one of the least trafficked areas), and he was more than happy to get on it and make sure that was his priority to have it fixed ASAP. And that, is how you run a business. At no point did he ask me to change my review, but the fact that he reached out so personally and was genuinely concerned that one of his customers was dissatisfied, and was very eager to fix what was wrong to make his gym the best gym I could hope for, that was above and beyond. He even kept me to to date on the repairs to the sauna! He wanted to make sure that I felt very welcome to return and that things would be fixed. I love that. Joseph cares about my experience as a member of his gym, which means that he cares about EVERY members experience.