1 /5 Tiffany Miller: I have had two stretch sessions and the stretching technicians were both great.
Management, presumably the owner, needs to work on their customer service and following through on services as discussed when scheduling, rather than focusing their energy on accusing customers of lying about promotions and promotional rates.
Mistakes happen and miscommunication happens too, thats part of life. Sometimes staff members mess up. As a manager, and especially as an owner, you work to ensure your policies and protocols are easy for your staff to understand and communicate. And if your staff makes a mistake, you own it. A simple "that was a miscommunication on our part, but this is the situation" would have sufficed. Instead, I came in for what I was told on the phone would be a free session and when I brought that up, I was told there was no way the staff would have ever made that mistake. I dont mind paying for a service; I paid for the full service and declined any sort of discount. What I do mind is being called a liar by someone who is supposed to set the standards for how to treat people.
That is where my interest in any kind of long-term engagement drops.
**In response to the owner trying to besmirch my account by pointing out that I ran late coming from Plano to Denton fresh off my shift at a mental health clinic and for forgetting socks: thank you for further proving my point. Have the day you deserve!**
