1 /5 Sargent Billy “William”: Horrible. Terrible. Awful. Incompetent. If you do business here, supervise them closely and carefully lest you get robbed. October 2024 I brought four citizen Eco Drive watches in for various repairs. I work two jobs, one of them is a 90 hour eight day week, the other week is 45 hours. I was told somebody would call me with an estimate. Nobody called, & I forgot until last week (August 2025). I went to get my watches; a woman browsed through a tray with plastic packages with watches but none of mine could be found. Amen who appeared to be the jeweler seemed to remember my watches, remarking that one of them had come in for a crystal replacement.
Ive long since mislaid the receipt, but when I do find it were going to have another conversation, perhaps with legal representation.