Planet Fitness - Frisco (TX)

1 /5 fresca123456: This was a pretty miserable showering experience. For a large metropolitan area, they should really take better care of their facilities. This place was absolutely not maintained at all. When after eight or so minutes the shower water became cold, I moved to the next shower; and then after eight or so minutes of that shower becoming cold, I moved to a third shower. None of the showers had ample water pressure in a town that where it’s been pouring rain for the last few weeks, and where rivers and lakes are abundant. The toilet pressure, however, sounded like a supersonic jet taking off and would reduce the minimal water pressure in the shower even more. The shower water also smelled like sewage. In one of the showers I was forced to use, components were coming away from the wall. As if that were not enough, when I was finally done taking a shower, I plugged in my blow dryer into each of the four outlets in the women’s locker room and nothing was coming out of my blow dryer. After several minutes of this testing, I went into the sink area and saw that there were outlets in there and decided to try. let’s just say the one where the sink area was driest because the sink was out of order. My blow dryer performed wonderfully, so one can only conclude that there was something wrong with all four outlets in the women’s locker room proper. When I went back to the car to meet my husband who had been taking a shower at the same time, he claimed that the men’s locker room has similar issues - low water pressure, water becoming cold quickly, and flickering lights as if he was at a rave the entire time,such that he was afraid he’d have to use the flashlight on his phone to see.

3 /5 Bill Marsh: This used to be one of the best with clean machines, attentive workers, and a manager who would welcome you. Now? Good luck if you want to use a massage chair or hydro massage, because at 8:30am I stood there for over 5 minutes waiting for someone to return. Hydro massage cover is coming off and feels like the padding has been removed. Update: The day after writing this review I had a warm welcome from the manager and she personally apologized for the issues. She was the only one working that day.

1 /5 Gabriel Glass: I normally don’t leave complaints and generally try to go with the flow. However, I was recently overcharged $15 on my membership and went in to request a refund. Instead of being helped, I was met with extreme disrespect from an employee who even resorted to cussing me out when I addressed his behavior. When I asked to cancel my membership, I was told it would cost $58, which I declined. I simply asked them to ban me instead, since I had no intention of returning after such unprofessional treatment. Shortly after, I received an email confirming I was banned. This experience was handled in an incredibly unprofessional and inappropriate way. I would caution anyone considering this gym that bringing up even a genuine concern may not be addressed respectfully or properly.

5 /5 Grace Sophia Gebhardt: I seriously can not say enough great things about this gym. From the front desk staff to the incredibly kind and supportive general manager, the Planet Fitness on Preston road in Frisco will always be my go to. The prices of membership are phenomenal and give you access to every thing you need to make your fitness goals come to fruition. The gym is always clean, including the bathrooms, and the staff is always ready and available to assist you with any thing you need. I started attending this gym several months ago and I will never go to a different gym as long as I am in the area. When I first started I was welcomed with open arms and warm smiles, and now that I’ve been working out there for a long while now, this Planet Fitness doesn’t just feel like a gym, it feels like home.

5 /5 Neil: Planet Fitness - 5 Stars: Had an excellent experience at Planet Fitness-Frisco today (Preston Road). The gym itself is spotless: floors gleam, machines are well-maintained, and everything is neatly organized by equipment type, making workouts flow smoothly. There’s plenty of space to move around without feeling crowded, and the overall vibe is calm and positive. Special shout-out to Nate at the front desk. I came in with a temporary membership issue, and he handled it like a pro - thoughtful, professional, and knowledgeable every step of the way. He quickly troubleshot the glitch, offered several options, and extended a professional courtesy that allowed me to work out that day. By the time I was leaving, Nate had followed up through the proper channels and secured a short-term membership that fit perfectly with my stay in the area and work schedule. It’s chill to experience that level of customer service paired with such a clean, well-run gym. Great job, Nate and the Planet Fitness first-team!