1 /5 Dawn Milner: Shana needs customer service skills. Such a hateful tone with customers who are already in need. Mabe it was not her day. She did call back a few moments later and did not even sound like the same human and tone was completely different. Thanks, but no thanks. You are either compassionate about what you do or you are not. One Main, do yourself a favor and invest in your employees. They are miserable.