5 /5 Penny Mason: I have known Jimmy and Nancy for more than 40 years and they are genuinely caring people who will go out of their way to take care of their customers. I recently had what was going to be a significant increase in my homeowner insurance policy. Jordan Wright, an associate at the Norman Agency worked until she found coverage I could afford and that still offered the coverage I needed. I am so grateful. I would, and have, recommended them to friends and family. I don’t want a policy that I bought online. I appreciate that if I have questions or issues I know who I’m talking to and trust they’ll look out for me.