Life Time - Garland (TX)

4 /5 Nini Bui: I recently signed up for the gym and scheduled a goal-setting session and dynamic stretch with Niki. I wasn’t sure what to expect, but she guided me through my fitness and weight-gaining journey with great insight. Niki was outgoing, easy to talk to, and very personable. She showed me effective stretches I can do on my own and gave me a great assisted stretch. The gym itself is a huge upgrade from any other gym I’ve been to. It’s spacious, and I love that I no longer have to wait for machines to open up! My only complaint that I have is that the benches have sweat and oil stains, so it doesnt feel very clean.

5 /5 Osman Wu: We recently joined this gym because our daughter 7 year old love swimming and most other gyms do not let kids 12 and younger in the pools in general. Since then we found out that the swim team / Coach Adam is a great coach and has helped my daughter improved tremendously and is slowly starting to push herself. My wife has also joined a swim class and now knows how to swim. I have been hooked on pickleball and been playing none stop. The open play here are great but they really do need more courts. The parking lot in the back need to be redone and made into another 3 courts.

1 /5 Hollie Williams: This gym has gone downhill fast over the past few years, and as a woman, I would strongly caution you from joining. There are some serious safety concerns, especially in the parking lot. The security cameras only cover the area directly in front of the building, yes you heard correctly, nowhere else. That means if you can’t get one of the few front-row prime spots, you’re unprotected. With shorter days and darker evenings, this is especially concerning given how poorly lit the parking lot is. Several people have raised concerns about harassment, theft, and intimidation. Unfortunately, management consistently ignores them. They don’t even warn members or acknowledge what’s happening, or take any action to improve safety. For the price they charge for membership, you’d expect a clean, safe, and professionally managed facility, but this gym is a joke. I could join 4 other gyms for the price I paid to go here. Don’t get me started on the cleanliness of the pool area. I’ve seen men shaving in the sauna, women exfoliating in the jacuzzi. But don’t worry, management “put up a sign” to fix it. One of my favorite things is when they are mopping the stairs at 10am on a Saturday or literally vacuuming around your feet while you are working out. The perfect time to scrub the floors in the pool area is mid morning while 20 people are sliding around in the soap. Oops, did you just get Fabulouso on your shoes? On a positive note, the group fitness is amazing, the instructors are amazing! I’ll miss them the most.

1 /5 Fiona Yee: I have been a member of this gym for over 21 years, and I am extremely disappointed with how management has handled incidents of intimidation, bullying, and sexual harassment. I play pickleball here daily and, unfortunately, have encountered repeated problems. In the past several months, I have been subjected to vulgar language from male players who lost games to me, being cursed at, and called degrading names. Despite reporting these incidents, nothing was done, and the same behavior continued. Yesterday, one of these individuals, a man named Bill (a tall man in his late 60s or early 70s who often wears sleeveless shirts), escalated things further. He put his hand on my back in an attempt to intimidate me into giving up my paddle spot to let him play with Kyle, who was in the same group as me. When I refused, he became aggressive and looked ready to strike me until I pointed my phone camera at him. Only then did he back down. I reported the incident immediately. Shockingly, instead of supporting me, the manager, relayed that Bill claimed I had provoked him with vulgar language—an outrageous and victim-blaming response. Another woman later approached me to say she had witnessed Bill act the same way toward another small female player just last Sunday, and she even offered to be my witness. This proves these incidents are not isolated. It is clear that management is failing to protect its members, especially women, from harassment and intimidation. I expected more accountability and safety from a gym I have faithfully supported for over two decades. If this is how issues are dismissed, I can only imagine how many others have gone unreported. While I sincerely hope there will not be a recurrence of such incidents, I want to be clear that, should anything similar occur again, I will be prepared to document the behavior with photographs or video evidence and escalate the matter as necessary. I urge Lifetime Fitness to take this matter seriously, review how reports are being handled, and ensure that female members are safe and respected in this community. I have recommended Lifetime to many of my family and friends. Until then, I can no longer recommend this location to anyone.

1 /5 John Michaels: Dear, Lifetime Garland I recently visited the Life Time Fitness location in Garland, Texas, and unfortunately, my experience fell well below the standard I expected from a facility of this calibre. While the gym itself offers impressive amenities, the quality of the staff’s customer service was noticeably lacking. Several team members came across as rather rude and dismissive, which created an unwelcoming atmosphere from the moment I walked in. Instead of offering assistance or even basic courtesy, staff interactions felt rushed and uninterested, as though addressing member concerns was an inconvenience. For a premium fitness club, this sort of behaviour is quite disappointing. Professionalism and a friendly attitude should be the foundation of any membership-based service, and it’s especially important in an environment where people come to improve their wellbeing. Unfortunately, this location failed to deliver on that front. I genuinely hope management addresses these issues, as the facility has great potential—if only the staff embodied the same level of quality. Sincerely John Jerry Michaels, PHD, MD.