1 /5 Niraula: I had the misfortune of visiting Laxmi Jewelers recently, and I must say, it was one of the worst experiences I’ve had with any business. The owner named Ambika, who clearly lacks basic customer service skills, was arrogant, rude, and outright aggressive. It’s beyond me how she’s been in business for over 18 years when she has no understanding of how to treat customers. Her attitude was beyond disappointing. If you’re a regular customer, she’s all smiles and politeness, but if you’re not, you’re treated like you’re not even worth her time. I felt completely disregarded when I took a little longer to look at the products. She acted as if I was just there to “window shop” and not actually interested in buying anything, which couldn’t have been further from the truth.
What’s more frustrating is that this isn’t just my experience. I’ve spoken to others who’ve had similar encounters with her. She has no idea how her behavior is perceived by customers. She is under the illusion that she is loved, respected, and appreciated by most people, but she has no idea about her actual reputation in the market. Given her behavior, she deserves to face legal consequences for the way she treats her customers. She is so filled with pride and aggression that it’s almost unbearable. Despite her 18 years in the business, her skills in handling customers are nonexistent. I honestly can’t understand how her employees tolerate her. It must be incredibly difficult to work in such a toxic environment.
I initially went there hoping to support a fellow Nepali business, but my experience was so bad that I’d never recommend this place to anyone. If I could give zero stars, I would.
I would suggest avoiding this jewelry store unless you want to be treated like you’re not important. There are plenty of other places out there where you’ll be treated with respect and kindness.
