LA Fitness - Round Rock (TX)

3 /5 Louis Sharpnack: Overall, this gym meets the basic expectations — it’s usually clean, the equipment works, and the posted hours are consistent. That said, I recently had an unpleasant experience with a staff member near closing time. A gentleman walking the gym before close approached me and said I needed to leave, not with a friendly “We’re closing soon, could you wrap up?” but a curt “You need to leave.” The staff had announced nine minutes to close when there were actually about fifteen minutes left before the posted closing time, and then approached me roughly seven minutes later. When I pointed out that it was still before closing, the staff member replied, “We get paid corporate hours, not overtime,” making it clear this was about personal schedule. I understand wanting to leave on time and don’t expect to stay past closing, but a more professional approach would have been appreciated.

4 /5 Ervin DeAndia Sherrod Lemuel: This is a wonderful place to engage build an acknowledge. The person you are stepping into. 24 hours any city get the membership. It come with showers. Free wifa in massage and chairs. Even hydroponic massagers tanning boots. In a lot of different equipments to build yourself. To be a better vessel. In the life your living.

1 /5 Charles Rogers: I recently visited this location and was initially drawn to its super relaxed atmosphere. The front desk staff was incredibly cheerful and welcoming, which was a great first impression. However, I noticed a few concerns that made me hesitant about pursuing a membership. The relaxed vibe seemed to extend a bit too far, as I saw staff sleeping on shift, which felt unprofessional. Additionally, the shower room had an unpleasant smell, which raised concerns about cleanliness and maintenance. While the friendly front desk staff was a highlight, I probably won’t be coming back due to these issues.

1 /5 anmar daghdoni: During a recent visit, a staff member at the front desk behaved extremely unprofessionally. She yelled at me simply for using the full weight on one of the workout machines. Her tone and attitude were completely unacceptable and made me feel disrespected and unwelcome. I previously sent an email about this incident, but no one has followed up or contacted me to hear my side of the story. Additionally, on another visit, I encountered the same staff member again, and it appeared that she was under the influence while working. This raises serious concerns about the hiring and supervision standards at this location. Due to these repeated negative experiences and the lack of response from management, I have made the decision to cancel my membership. I also cannot help but feel that my concerns were ignored possibly due to my name or ethnicity, which makes this situation even more troubling. I expect better service, accountability, and respect—especially from a business that relies on community trust and support. I hope this issue is taken seriously and addressed appropriately so other members do not go through the same experience.

2 /5 Abraham Loosbrock: The gym is your typical LA Fitness. What is not typical is their closing procedures. Ive been a member with LA Fitness for close to a decade. I travel a lot, so Ive been to various LA Fitness clubs around the country. This is the only LA Fitness that I have been to that literally closes their doors 20 - 30 minutes prior to closing. And you dont know how early because apparently it depends on whether a male or female is closing. When I asked why they are closing their doors prior to the posted closing time, their answer was, "we are trying to get out of here too." Ive worked in retail, the restaurant industry, and other industries that post closing times on their doors. That time posted should be the time that you close your doors, especially if you have paying members. "We are trying to get out of here too," should not be the concern of your customers. I also will be reaching out to corporate to confirm whether or not this is an acceptable policy for closing.