1 /5 Rebecca Garcia: We recently hosted our son’s birthday party at Kiskeya, and it was one of the worst experiences we’ve ever had. The service was extremely poor, and the staff were so strict that it completely ruined the fun atmosphere you’d expect from a kids’ parkour gym.
First off, their rules are excessive and unreasonable. They threaten a $200 charge for any violation — including bringing in a birthday cake, decorations, cups, or even helium balloons. You’re allowed to bring an ice chest, but not ice, which makes absolutely no sense.
Parents had to sign waivers for their kids and kids had to wear closed-toe shoes, reasonable, but they also made adults who weren’t even participating wear closed toe shoes, just to stand and watch! Many of our guests had to leave the facility to buy shoes, wasting precious time from the very limited two hours we paid $400 for. Only after people left did an employee mention they actually mention they rent shoes there! They literally stood around and watched our guests leave to buy shoes and said nothing.
The manager, Andres, was also total party pooper. Our niece was about to jump into a foam ball pit, and an employee was kindly encouraging her, until Andres stopped him and said, “Don’t encourage them to jump.” At that point, it was clear that fun wasn’t allowed at this “fun” place.
Overall, this is a horrible place to host a birthday party. The staff were rude, inflexible, and seemed more interested in enforcing petty rules than creating a positive experience. It genuinely felt like they’re trying to drive customers away. If that is their goal they are doing a good job at it because the place was empty we were the only ones there. Save yourself the stress and money go literally anywhere else!
