Texas Farm Bureau Insurance Company - Copperas Cove Emily Henderson: NOT SURE IF THIS IS THE OFFICE WHERE JUSTIN MACGIBBON WORKS BUT I WISH YOU THE BEST IF HE IS EVER YOUR AGENT doesnt care about you at allllllll... like at all. Youre just another number to him. First, I made a claim of me getting hit and then got one email from him and nothing ever again and because I didnt respond right away, theyre deeming it my fault. I said to him its baffling that he isnt working harder to fight for my rights and he said "its baffling you cant respond to my email" uhhhhhh okay it takes someone time to repair their car? You did me wrong, not the other way around so dont treat your customers this way.
Justin sent me an email for places to get my car looked at and it would cost $500 deductible for an immediate fix, and he also said I can wait for the other guy to admit fault if I so choose. sorry I dont have buckets of money to shell that out right now like Justin may. Also, I wanted to wait because I had faith that they would do the right thing and find the person THAT HIT ME at fault. only 2 weeks have passed since the email. I needed time, like any normal person would to find a good place and time that worked for me. AND THEN, he just decided to make this my fault and told me it was always going to be my fault when he clearly said on our first and only conversation before today "SOUNDS LIKE IT WAS THE OTHER GUYS FAULT" He is a waste of time and he will waste your time. it is completely within your right as the insured to get frustrated when your insurance SUCKS but it is never okay for them to get mad at you and yell at you on the phone just because you are trying to defend your case. I didnt know I would ever have to defend myself against my own insurance. Im disappointed in the severe lack of care and effort from this company.
