Keywords: insurance_agency,point_of_interest,establishment

Joe Cook & Associates, Inc. - Kerrville (TX)

Address: 🏡 741 Water St #103, Kerrville, TX 78028

Phone : +1 (830) 895-2288

Weekly Open time

Place GG: https://www.google.com/maps/place/?q=place_id:ChIJuQb9kB_jW4YRgUlgHF-EgRU

Where is Joe Cook & Associates, Inc. 🏡?
741 Water St #103, Kerrville, TX 78028
What is the phone number Joe Cook & Associates, Inc. 📱?
(830) 895-2288
What Clients Are Saying about Joe Cook & Associates, Inc. (on GG)

5 /5 Elsa Baughman: I would like to give a big shout out to Morgan at Joe Cooks office. Morgan handles all of my policies and my parents as well. Morgan kept a positive attitude while she was quoting, adding/changing/removing everything she could do to find the best policy that fits my needs. The customer service is outstanding and this office handles all of my insurance needs. I would highly recommend Joe Cook & Assoc. because of the knowledge and professionalism this office has shown me and my family.

5 /5 Robert Kuehl: Theyve handled all of my business insurance needs and kept the process extremely simple. Robin and Judy have taken care of all the details so I didnt have to spend much time arranging insurance for my company. I would recommend them to anyone else needing assistance with their business insurance needs.

5 /5 Aakash Patel: Markayla R. has been incredibly helpful, kind, and supportive throughout my experience with the insurance process. She took the time to explain everything clearly and made sure all my questions were answered. Her professionalism and positive attitude truly stood out. Thank you, Markayla, for going above and beyond!

5 /5 DEE: Elisha is electric!! What a wonderful experience. I had trying to find home insurance through this agency again. Alicia held my hand the whole way and really made me comfortable and made the whole experience very pleasant. Help me not feel so ignorant when it comes to this aspect.. would definitely recommend if youre needing help. Definitely made some new friends ✌️
Convenient Location
GG map: https://www.google.com/maps/place/?q=place_id:ChIJuQb9kB_jW4YRgUlgHF-EgRU

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A-MAX Auto Insurance - Kerrville

Coble Brian “Kobo”: Not a trust worthy company! I have been getting my insurance here now for a year and a half and then now when i go to renew it like normal i was now told i have to pay another $50 for a „reconnection fee“ which i NEVER had to pay before. Then when i told the lady that i never have paid a „reconnection fee“ before she then said it was because the boss did my insurance and she can wave it. So i asked to speak with the boss then and she told me the boss is never there…then i was told „that’s how we get paid“. They dont get paid for working there i guess? Just adding more fees on top to get „paid“. Not professional and sketchy

Fiesta Auto Insurance & Tax Service - Kerrville

Jami Santana: Mariah was a tremendous help. She provided really great customer service and went above and beyond to make sure we were taken care of. We really appreciate her effort.

Advanced Insurance Group - Kerrville

Beth English: Miss Margie and her staff are so knowledgeable about all things Medicare insurance related. They found the most affordable prescription plan for both my husband and me. If I have any questions or concern I give them a call. They make the process easy. Highly recommended.

Pronto Insurance - Kerrville

Melaine Sanchez: I signed up for insurance and it was fine for the first 6 months. After that I was told I need to go in and renew my policy and pay a renewal fee along with 1st month. Lucia set me up with month to month insurance, instead of a 6 month policy. I was unaware of this until I left the office and looked at the paperwork. Here we are a month later and I am being told I will have to pay another renewal fee today and every month to keep the insurance. I am disgusted by this and believe I will file a complaint with the better business bureau and the department of insurance as well as the attorney general.

Frizzell & Co - Kerrville

Philip Meadow: Nice folks. They are in transition. They dont know there customers yet.

Texas Insurance Advisers LLC - Kerrville

Ross Horn: Paul Huchton at TIA is a true professional. Knowledgeable, compassionate, and willing to roll up his sleeves to find the right solution for you, your family, and your business. Being prepared is key and Paul will help you consider all of your options.

Farmers Insurance - Rolando Lopez - Kerrville

Lance Constante: Great experience and wonderful staff always ready to help you out.

Farmers Insurance - Renee Smith - Kerrville

Sarah K: Renee and her staff are always courteous and quick to help. I felt I was treated more like family, instead of a customer. I can see why my Dad switched insurance companies. Highly recommend!

Farmers Insurance - Nathaniel Turner - Kerrville

Ron Walton: I began trying to get a quote for general liability coverage for our property owners association on July 26th from this agency. I spoke with Nate and emailed him a copy of the policy we currently had while we were on the phone. Our current policy comes up for renewal 8/26 and wanted to see if our coverage was adequate for the price we were paying. Nate had Susan call me back that day and she said she could have me a quote by the end of the day. I received a call from Susan the next business day asking how many miles of road we had and I provided that. I was told she could have a quote out that day or the next. I did not receive the quote and began calling back a few days later and sending emails requesting an update. It was the end of the next week before I finally reached Susan again. She informed me the needed or Tax ID # to get me a quote. I replied in 2 business days via email on 8/12 with the Tax ID. I sent 2 more emails during the week with no reply. I called back the next week and spoke to Susan again. It was determined that she had not been receiving all of my emails due to a server issue they were having. I expressed frustration that she was not following up to get me a quote. I told Susan that our current policy was coming up for renewal the next week and we could not wait much longer. She told me she had been busy. She asked me to email her another copy of the renewal that I had sent to Nate 4 weeks earlier. She promised to have me something that afternoon or the next morning. Two days later no reply or call, so I called back multiple times throughout the day before finally reaching Susan. I was told in a very aggravated tone that she was the only one in the office and she is doing the best she can. I asked for a call back from Nate - I heard nothing. I received an email from Susan the next day saying she needed 2 more days to hear back from a couple of companies. I still have not heard back from her or Nate. The next day after the email from Susan, I called another Farmers Agent in Midland, who was an old friend of mine. He had me a quote in 3 hours. The quote was higher than what we were paying for similar coverage, but at least he got back with me. He said that the Kerrville agency I was dealing with must be extremely disorganized or flat out dont care. He said they have the same access to companies that he does. This, my friends, is what you get much of the time when you try to keep it local in Ktown!

Amber Thomason - State Farm Insurance Agent - Kerrville

Linda Hammond: My husband and I are so excited to join the State Farm family! We were welcomed by a very friendly receptionist.Then met with Lyzette and she was so friendly, professional and efficient with helping us get insurance on our cars and home with the best price in town! Then Amber Thomason the owner welcomed us to State Farm and gave us the coolest gift! I highly recommend this State Farm Agency! Thank you!