Keywords: establishment,insurance_agency,point_of_interest

Fred Loya Insurance - The Colony (TX)

Address: 🏡 5000 Main St Ste 228, The Colony, TX 75056
Phone : +1 (214) 469-1545

Weekly Open time

Place GG: https://www.google.com/maps/place/?q=place_id:ChIJWbMp_sQ6TIYR_mFWe634pOI

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    Nick: I’m generous giving three Stars - Today I experienced the opposite of Customer Service. I went in to purchase an international drivers license (IDL). The older man asked me what I needed, I told him, and he immediately told me that the photos I had were not sufficient, and that they had to be “professionally printed”. This is not my first IDL, more like the 6th thru AAA. I had a sheet of image quality rows of 2”x2” photos, as required. He proceeded to tell me that the photos were not the right size. I assured him they were and that I’ve done this many times. He then told me that the photos needed to be cut out. So of course I ask if he can cut them and he said “no”. Ok, so I proceed to ask if he had scissors that I could use to cut them - can you guess what’s next? He literally told me that I could not borrow scissors to cut them out lol. I went across the street to Target with the intention of paying $13 for a pair of scissors…Thankfully I was texting my wife at the time. She suggested that I ask to borrow scissors rather than buying, so I did. Walked up to customer service, see 6 pairs, and was able to cut the photos out. I returned to AAA, found a new team member, and had a great experience - I even asked if they had any water, and he grabbed me a bottle of water. Get this - AAA members can receive free photos for an IDL. Why did the first guy not just ask if I was a AAA member and suggest that he could take a new photo and print them for me?!!!
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