First State Bank - Jasper (TX)

5 /5 Sabrena St Clergy: i’m from out of town and I had to open up an account here at this local date for a loan on a home. I was a little apprehensive because it is a small town bank and they do things differently. But I have to say that they really have gone above and beyond to help me get things done when I’m used to doing things a certain way they’ve helped me get things done. The phone customer service just when I call sometimes is not always great on the customer service part but when I call specifically to ask for certain people, it’s fantasticEthel and Kathy and Caroline and Grace. They’re all super amazing women they’ve all just gone above and beyond they’ve all done a great job and they have made me think differently about the small town bank.

1 /5 Tho Nguyen: Customer service is a joke. Spends most of the time condescending you and telling you that “well in my personal experience” when I told them that I was having app problems. And when told to come see them and I told that I don’t have the time to come in “well we close at 5 on Fridays so”. Yes and my schedule is 830am to 9pm. I Tried to be as polite as possible when speaking to the customer service agent but they very much had the attitude of “well it seems like a poor person problem”. Take the people’s advice and bank else where. They’ve gone downhill since switching over to being first state.

5 /5 Brenda Sanderson: I feel so lucky to have found FNB of Jasper. I live 5 hours away, and I dont care how far I go, I will never change banks. These wonderful people go above and beyond for their customers. Best customer service there is. You dont have to live close to to receive the best banking experience you can get.

1 /5 Patrick Cleveland: If I couod do 0 stars I would. Do not bank here. Absolutely a joke of a bank. Doors locked in the middle of the day like its gonna get robbed. Forget the people who want new bank accounts. Called after told them their doors were locked and nothing but back talk. Absurdity. Do not use this bank. Least professionalism Ive ever had.

5 /5 Dylan Kinchen: Ive been banking with fnb jasper since 2011, and I cant think of 1 time I have had any issues with them! Whether it be loans, online deposits/purchases or banking, fraud protection, and ease of access everything has been great for me! It can especially be kinda difficult having a small town bank and working out of town (which I know alot Of people in jasper and surrounding areas do) But everytime I need something done or business needs to get taken care of. It gets done I am always left with a positive experience!