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First Insurance Agency of The Hill Country - Kerrville (TX)

Address: 🏡 123 Commerce St B, Kerrville, TX 78028

Phone : +1 (830) 896-2400

Weekly Open time

Place GG: https://www.google.com/maps/place/?q=place_id:ChIJd2H64_LiW4YRUHfIIPs5_RU

Where is First Insurance Agency of The Hill Country 🏡?
123 Commerce St B, Kerrville, TX 78028
What is the phone number First Insurance Agency of The Hill Country 📱?
(830) 896-2400
What Clients Are Saying about First Insurance Agency of The Hill Country (on GG)

5 /5 Rose Burckhardt: I drove from Comfort to Boerne to have my car inspected, and discovered that I did not have a copy of my current insurance card. I called the Comfor office, and they were able to send validation of my coverage to my phone. I got the inspection. You all saved the day!

5 /5 Jeanette Sullivan: We have always used First Insurance Agency of The Hill Country. They have never failed to deliver excellent service, no matter what. I’d recommend them to anyone.

5 /5 Richard Gleason: “Mark and his team are top-notch! Whether you’re getting a new quote or navigating through a claim, they’re always there to guide you every step of the way. Their expertise in both commercial and personal lines of insurance is unmatched. I highly recommend them for all your insurance needs.”

5 /5 Nellie Sanchez: Great service, answers all our questions with clarity. Their agent fees are not outrageous, so it makes it a little more affordable for us compared to other car insurance quotes I have received in the past year.

5 /5 Heather McCain: We turned to Mark and the team at First Insurance Agency of the Hill Country for our Homeowners Insurance when we moved to the area five years ago. Weve been very pleased with the service we receive and have also had them quote RV & auto coverage. We appreciate their attention to detail and friendly service.
Convenient Location
GG map: https://www.google.com/maps/place/?q=place_id:ChIJd2H64_LiW4YRUHfIIPs5_RU

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Farmers Insurance - Rolando Lopez - Kerrville

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Ron Walton: I began trying to get a quote for general liability coverage for our property owners association on July 26th from this agency. I spoke with Nate and emailed him a copy of the policy we currently had while we were on the phone. Our current policy comes up for renewal 8/26 and wanted to see if our coverage was adequate for the price we were paying. Nate had Susan call me back that day and she said she could have me a quote by the end of the day. I received a call from Susan the next business day asking how many miles of road we had and I provided that. I was told she could have a quote out that day or the next. I did not receive the quote and began calling back a few days later and sending emails requesting an update. It was the end of the next week before I finally reached Susan again. She informed me the needed or Tax ID # to get me a quote. I replied in 2 business days via email on 8/12 with the Tax ID. I sent 2 more emails during the week with no reply. I called back the next week and spoke to Susan again. It was determined that she had not been receiving all of my emails due to a server issue they were having. I expressed frustration that she was not following up to get me a quote. I told Susan that our current policy was coming up for renewal the next week and we could not wait much longer. She told me she had been busy. She asked me to email her another copy of the renewal that I had sent to Nate 4 weeks earlier. She promised to have me something that afternoon or the next morning. Two days later no reply or call, so I called back multiple times throughout the day before finally reaching Susan. I was told in a very aggravated tone that she was the only one in the office and she is doing the best she can. I asked for a call back from Nate - I heard nothing. I received an email from Susan the next day saying she needed 2 more days to hear back from a couple of companies. I still have not heard back from her or Nate. The next day after the email from Susan, I called another Farmers Agent in Midland, who was an old friend of mine. He had me a quote in 3 hours. The quote was higher than what we were paying for similar coverage, but at least he got back with me. He said that the Kerrville agency I was dealing with must be extremely disorganized or flat out dont care. He said they have the same access to companies that he does. This, my friends, is what you get much of the time when you try to keep it local in Ktown!

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Linda Hammond: My husband and I are so excited to join the State Farm family! We were welcomed by a very friendly receptionist.Then met with Lyzette and she was so friendly, professional and efficient with helping us get insurance on our cars and home with the best price in town! Then Amber Thomason the owner welcomed us to State Farm and gave us the coolest gift! I highly recommend this State Farm Agency! Thank you!

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