First Financial Bank - Waxahachie (TX)

5 /5 Diesel Mac: I cant say enough about how much I love this bank. I used to bank with "Major Chain" bank and felt like just a number. This bank has a personal touch and is very accessible. It reminds me of the service we used to get "back in the day". I just completed a mortgage with Yolanda and it was the best process Ive ever dealt with in the home finance industry. This place is a bank you can call home. That really says it all, First Financial is the bank you can call home and be treated like family. Edit: 4/4/24 I came back to post a review and realized that Ive already sang these peoples praises on a previous review. But here I am again, after several years of doing business with them, wanting to make another review of how great theyve been to work with. Ive bought a house, multiple cars both business and personal, and they continue to be the most accessible and easiest bank Ive ever seen. Great leadership at this bank, Russell is the absolute best!!

3 /5 omegap white: My husband recently received his first paycheck from a local company, issued as a paper check drawn on First Financial Bank. To avoid a hold at his own bank, he decided to cash it directly at First Financial. While I am a First Financial customer, he is not. When he presented the check to the teller, along with his driver’s license and work badge, the teller wrote on the front and back of the check and then informed him they couldn’t cash it. When he asked for the reason, they refused to provide an explanation. Frustrated, he left the bank lobby, went to his car, and called his employer. His employer admitted they had forgotten to add him to the payroll system and advised him to wait 2-3 minutes before trying again. After 5 minutes, he returned to the bank and was finally able to cash the check—a relatively small amount. I’m disappointed in how my bank handled such a simple issue. Waxahachie isn’t a large town, so the teller could have easily called his employer to verify the information instead of leaving him in the dark. They also could have explained the problem to him upfront so he could resolve it while still in the lobby. It’s unfortunate that such a minor issue was managed so poorly.

5 /5 Sarah Lockhart: Yolanda is amazing! She was so helpful during our loan process. She explained everything in a way that we could understand. She showed us different programs that we could afford and lowered our interest rates. I would highly recommend Yolanda to anyone.

5 /5 Sandra Bean: Excellent service from a professional loan officer and banking facility that reflect honesty and impressive organization. I have never been disappointed through years of business dealings with Russell Phillips and First Financial, and now have another amazing contact with Yolanda Guerrero.

5 /5 Annie Fairchild: Yolanda on the mortgage team was incredible to work with! She is very knowledgeable about the loan process of obtaining a mortgage. Yolanda kept us informed about our progress and milestones, communicated effectively and was very easy and nice to work with. I would definitely recommend using Yolanda for anyone looking to get a mortgage.