5 /5 R Cardenas: What a pleasant and amazing experience! I would like to shout out someone at Diamonds Direct for her support and assistance at ensuring we were happy. Juliet was wonderful.
We took my wife’s rings in to get resized, only to find out that our designer, who is in New York, had to rebuild it due to the rings design. Understanding that a fee for extra materials would be necessary, Juliet helped us figure out a way to accommodate our out of pocket concern. She helped us get the ring to the size we wanted at no cost to us! Now that’s customer service. What I truly loved about her help was what she told me. “I just want to make sure your wife has a ring that fits her and that she’s happy with…” I wish all this we encounter in the retail industry could be half of what Juliet is! Way to build that personable relationship with your clients Juliet!!.. We look forward to the day we pick it up and place it on her finger again. Thank you Juliet for your support and empathy, you’ve instilled a rare trait within yourself that will hopefully become contagious.
~The Cardenas Family