Crunch Fitness - North Brownsville - Brownsville (TX)

5 /5 Dante Emmanuel Velez: Had no problems if you go in and do your stuff. Staff was good , one thing I’ll like to point out is the man who cleans the gym , Chris. He’s there everyday bikes to the gym bothers no one while he’s cleaning. He cleaning all the cardio machines and the restrooms and to my knowledge it’s only him. He’s a great and hard worker. It’s nice to see that in today’s world. Keep Chris he’s good worker!

1 /5 Erica R.: I am miles away from my home Crunch. Went to use the red light therapy at this location. The room stunk like body odor and the red light machine was filthy. Took me 10 minutes to disinfect the machine to where I felt comfortable enough to use. You could see the black dry sweat stains where you can tell employees have neglected cleaning for weeks. I tried to use the empty studio room to exercise as I do not feel comfortable working out in front of people. I was told by Melissa that I couldn’t use the room due to the mirrors. I was at the back of the room (about 30 feet) where no mirrors are present. They allow for people to go in there and take pictures of themselves, but I cant use a yoga ball to exercise? How is working out in the studio room any different from the main room with mirrors? First crunch fitness I was told I couldn’t work out in the studio workout room. I overheard them give permission for two kids to box with each-other next to the front windows. As long as “they didn’t draw blood” it was permissible. Cleaning of machines after use is not enforced here! If there’s no maintenance people to clean the facility, dont you think the front desk should be cleaning and doing their job instead of standing around doing nothing or walking on the treadmill? Another front desk was not even wearing crunch uniform. Was in revealing tight fitted workout clothes flirting with a member instead of acknowledging me upon entering. Very upsetting and disappointing about this encounter as I pay for the highest membership and pay for a trainer at my home crunch fitness. Would like to talk to a supervisor about this negative experience.

1 /5 Ashely Meshioye: This location has been charging me since July of last year despite my requesting a cancellation and being told over the phone by an employee that once my payment for bringing the account up to date cleared it would be canceled. Realizing I’m still being charged I called AND emailed for cancellation. They are still insisting on a 30 day cancellation notice and demanding yet ANOTHER payment for the coming month before my cancellation is effective. They can see in their own system I have not visited or used the membership at all since last July. I issued a stop payment with my bank and notified crunch of this. Which they are telling me will result in my cancellation being nullified and once the “membership” is past due they will take me to collections. Horrible business practice to put policy over people. No accountability for their employees mistake/miscommunication just want my consumer $.

2 /5 Kris Martinez: Its good in the weekdays, theres a gentleman that busts his derier cleaning without stopping until his shift ends but in the weekends damn. No papertowels and no solution spray bottles. There was a time I told a receptionist that I thought none of the men were cleaning their hands because they were out of soap in the restroom and she laughed.... then she said Ill see what I can do. Cleanliness is the biggest thing with running a gym and maybe everybody should be properly trained to do it.

1 /5 kingbane3456: Had feet pains so I wore my crocs lady came and interrupted my work out to kick me out because apparently I can’t wear them I haven’t seen a rule anywhere that says I cant