Crunch Fitness - El Paso Zaragoza - El Paso (TX)

5 /5 Ana Resendez: I had such a wonderful experience at Crunch Fitness today (August 16)! The gym is spotless—everything from the bathrooms to the machines is clean and the whole gym even smells fresh. The staff was very personable and professional, which made me feel welcome right away. I especially want to recognize Maddie (Madeline)! She was absolutely amazing! She went above and beyond to help me, gave me a tour of the entire gym, massage area, showers, sauna, group class area, and how to use the ticket machine. I told her of my gym anxiety and her kindness and understanding really stood out. She was so sweet and patient with me!! Thank you, Crunch Fitness, for maintaining such a great environment, and thank you Maddie for making my visit exceptional! Looking forward to working out!!! ♥️♥️♥️♥️

5 /5 Monica Nunez: My overall experience with this gym has been elevated by their exceptional commitment to member input. After voicing a specific opinion, I was truly impressed by how seriously the management not only listened but actively took my suggestions into consideration. Its rare to feel like a gym values its community to this degree; the staff made me feel like my perspective mattered and clearly appreciated my voice being heard. This proactive responsiveness transforms a simple membership into a supportive partnership, ensuring the environment continually improves for everyone.

1 /5 BEHEMOTH _FITNESS: The worst customer service I have ever experienced in my life. I called over the phone to get information about getting a membership. The associate told me all I needed was an ID for a free day pass and she stated that I could use the tanning bed for my free pass. Once I got to the facility she started lying about giving me a day pass and started to tell me she would charge me and then she never stated that buying goggles are a requirement. She was trying to charge me even tho she never said any of the equipment that was needed over the phone. Then she calls her manager Brianna and she proceeded to give me more attitude and did not assist me at all and completely Ignored what I had been told over the phone. I guess this is how crunch fitness treats new members and this was a horrible experience. Should have management that knows that customers are what keeps them open. Would never recommend this location. Horrible experience horrible customer service.

5 /5 Angel Ochoa: Review changed from 1 to 5 stars because they put ten dollars of batteries in their clocks and changed their clocks, but they totally ignored me for a while until I gave them 1 star so if you want to see change, tell them. If they ignore you, give them 1 star. They still kept their analogs so well see if they keep up with them. Id give them 4 stars for the hassle, but the value decimates the competition so they deserve 5 stars. Previous review: Ill switch this to more stars when they get rid of all the analog clocks on the wall that are wrong all the time. Some have been wrong since theyve opened. If they put batteries in all them that just means theyll be wrong for years ahead. Just take them down because there is no one interested in putting batteries in them or keeping them. The weeds got finally cut down after a year. Parking still a nightmare and going to get worse when these two places open up in front and next door. The inside is great. The people are great except for their clocks. The value is fantastic. Again, Ill change the Stars if get rid of the clocks.