Crunch Fitness - El Paso Dyer - El Paso (TX)

5 /5 Shyniece Williams: I’ve been going to Crunch Fitness for a while, and I just have to highlight one of the employees, he is absolutely amazing! Every single day he shows up with a smile and goes above and beyond for everyone who walks through the doors. He’s always cleaning, helping members, and making the entire gym feel positive and welcoming. You can tell he truly cares about the people and the space. He doesn’t just deserve to be a manager. He’s earned it through his hard work, consistency, and genuine attitude. It’s rare to find someone who brings this much good energy to a workplace. He deserves real recognition for everything he does!

1 /5 Mandy Mendoza: The gym is fine. There is only one water station that didn’t have a filter so essentially unusable. The most disappointing part is that the kid zone is for ages 1-12 and they have absolutely nothing for ages 6-12 year old to use except for a TV. If they won’t allow under 13 in the gym, the kid zone should have activities for the all advertised ages.

1 /5 Aurora Luna: Kaylah the owner at Crunch Fitness on Dyer stole $500 from me. Kaylah, I am writing to formally request reimbursement of $500 for 10 personal training sessions that I paid for in full at Crunch Fitness, Dyer location. Each session was valued at $50. On October 29, 2025, I completed a survey sent by Crunch Fitness regarding my experience. I provided honest feedback about my dissatisfaction with my personal trainer, Tyler, the personal training manager, Brenden, the owner, Kaylah and the overall experience. Later that day, after my scheduled training session, Brenden informed me that I could no longer pay for my November gym membership and that my remaining training sessions would be forfeited. He also stated that I would not be reimbursed for the $500 I had already paid. When I requested written confirmation, he refused and said, “Have your lawyer call me.” I reached out to an attorney, who advised me to send this letter demanding reimbursement for services not rendered. Despite my previous email to you, I have not received a response or refund. This constitutes a failure to provide services as agreed. Under the Texas Health Spa Act (Tex. Occ. Code §702), consumers are entitled to refunds for prepaid services not rendered.