Create Healthy Wellness Center - Fredericksburg (TX)

5 /5 Michael Lederer: I was contacted by the management today and they apologized and took full responsibility for what had happened. Mistakes happen in business and how you resolve them shows what kind of company you own or represent. I was given a full refund and an apology. We are a small community and we rely on one another to make it work. I have changed my stars to a 5 because of the way this issue was resolved. I cancelled my membership last November and just realized that I have been getting charged monthly since then. I called the wellness center, left a message with the accounting department explaining the situation. I asked them to call to resolve the issue and never received a call back. I had to go through my credit card company to resolve this. They can only go back 118 days. So I am still owed money on top of what the credit card company can do. It is a sad commentary that you can not get resolution to problems that are created by a merchant. I hope this will reach someone who will contact me. By the way, I am also a merchant in Fredericksburg and understand that customers are the life-line to any business.

5 /5 Brenda Walker: The facilities are beautiful and clean. I joined about a year ago but was having trouble staying consistent. A few months ago I made the smartest decision for myself and requested a personal trainer. Ashley has been amazing. I gave her a list of my goals and with patience and encouragement she’s been helping me achieve them. I went from 30 min sessions to 60 minutes because I already see so much improvement in my strength and stamina so I felt ready to kick it up. I’m most impressed that I’ve stayed as consistent as I have. Ashley keeps me accountable and pushes me just enough. I’m very happy with my membership.

5 /5 David Gomillion: My favorite gym in town! Has multiple cardio devices, free weights, and a variety of group classes. Also has a pool!

3 /5 Raul Prado: In my professional opinion, the previous wellness center offered a more equipment compared to the remodeled facility. While the renovation has resulted in a more aesthetically pleasing environment, it has come at the expense of functionality. The introduction of 24-hour access is a positive development, but it is overshadowed by the overly stringent rules and regulations that create an oppressive atmosphere. It is essential to strike a balance between safety and user experience to ensure a conducive environment for all members.

1 /5 B J Vick: We’ve been members since the remodel. At first, it was wonderful. It seems the machine campers, gossip mongers and teenagers have taken over. People sit around on machines and talk, talk, talk…just camp out, forever! The teenagers are not respectful AT ALL. They’re crude. They slam weights constantly and hard! Aren’t they supposed to have adult supervision? People get on the bikes and piddle around on their phones, some for an hour or more. Or they sit on machines listening through their earphones to music that they can’t decide on or have lengthy conversations. We’ve made our concerns known face to face AND in the suggestion jar. Management seems not to care. They just sit in the office and stare at their computers. Probably caring more about money than the patrons.