CLUB4 Fitness Murphy - Murphy (TX)

1 /5 Alejandro Morales: I would give zero stars if there was an option! I don’t usually write detailed reviews, but my experience at Club4Fitness on FM544 in Murphy, TX was disappointing enough that it needs to be shared. I recently visited the gym to cancel my membership after my doctor advised me to take 6–8 months off due to an injury. The shift manager, JD, was shockingly rude, dismissive, and unprofessional the moment I mentioned cancellation. His behavior was completely uncalled for and made an already frustrating process much worse. On the other hand, his subordinate, Micah, handled the situation with maturity, patience, and professionalism - exactly how customer service should be done. It’s also worth noting that these gyms make it extremely easy to sign up - friendly smiles, simple forms, low prices, and “join today” deals. But when it comes to canceling, even for legitimate medical reasons, the process suddenly becomes overcomplicated, unclear, and intentionally difficult. It feels like they’re hoping you’ll just give up and keep paying. If you’re considering joining, be cautious. Read the fine print carefully, and know what you’re signing up for. The facilities may look appealing, but the management’s attitude and lack of professionalism - especially from JD - really taint the experience.

1 /5 Shawn F: I came to help teach my good friend different movements to improve his back as he’s had back pain for years so I wanted to educate him on different stretches as well as exercises that would improve his overall body mechanics. The entire club was watching me as if I was a trainer or something. Eventually JD came up to me in a very rude manner as worse as you can imagine and told me to “get out now.” As a gym professional I’d expected someone with that title to be a professional but he was the opposite. He was very rude, he didn’t approach me as a human being. It was as if I was his pet or something. I have never experienced such rudeness and language. Whoever is taking up for this guy at the gym has to be scared of him. He seemed to be a BULLY. I can only imagine how he treats his staff. His behavior was not normal and this needs to be addressed. If he continues this it won’t be a good look for the gym’s reputation. I even looked at the reviews and the proof is there. Whoever is taking up for this guy in upper management JD has to have something on them. This guy is nasty and shouldn’t be representing this club. I told him that he does not need to talk to me in such a manner. Looked him dead in his eyes. My dad being from Brazil who is a black Brazilian jujitsu champion allowed me to grow up learning the discipline and I’m so glad I learned how to de-escalate a situation when someone talks to you so bad and nasty to the point where your discipline had to stand the test. It was truly a test tonight but I walked away letting him know not to talk to me like that. Sometimes being a man is standing up for what you believe is right and this guy was disrespectful in every way you can imagine. He the type of guy that is probably coaching his staff to be on his side as we speak but he is a liar if he does. I hope the next guy is as calm as I was. This guy’s behavior was unacceptable. Being a professional athlete and leader myself I know he should not be a leader. Respect people first by approaching them in a professional way.

5 /5 Hancock Lexie: Club4 Fitness in Murphy is an amazing gym filled with employees who truly care about their members. Every time I walk in, I’m greeted with friendly faces and a welcoming atmosphere. The facility is always spotless, and the variety of fitness options—from classes to equipment—make it easy to find something that fits every workout style. My husband and I do personal training with Matt C, and he is absolutely incredible! He’s knowledgeable, motivating, and really takes the time to tailor each session to our goals. Training with him has made such a positive difference in our fitness journey. If you’re looking for a gym that’s clean, supportive, and genuinely invested in helping you succeed, Club4 Murphy is the place!

3 /5 Lin SY: I have been a member of CLUB4 gym for half a year. Why did I choose this gym? First, it is very close to my workplace, and I can choose premium membership for 24-hour access. Overall, it is good and the fitness atmosphere is also very good. However, I have been to all CLUB4 stores in Dallas in the past six months, and I found that the sanitation environment of the store in Murphy is the worst, especially in recent months. I go to the gym about 4-5 times a week. Why did I come to review this gym? Because last night during the interval of my bench press group, a cockroach almost crawled on my foot. The main hygiene that I think needs attention is the water dispenser. It is rarely cleaned, and sometimes you can see mold. The second is the hygiene of the toilet and bathroom. Sometimes I even doubt whether this store has hired cleaning staff. Another point worth mentioning is that the sauna room of this store has basically not been working since I became a member. I can only go to other stores if I want to steam sauna. This is a sincere suggestion as a customer, and I hope it can be improved.