Altitude Trampoline Park - Round Rock (TX)

3 /5 Sindy Lopez: Overall, the kids love this indoor park — they had a ton of fun and burned off lots of energy! My only issues were that we received 4 “closing soon” reminders before 7 PM even though the park closes at 8, and employees were vacuuming in the jumping area around 6:40 PM, which felt like we were being KICKED OUT over an hour early. Still, the kids had a great time and I’d recommend it for a fun outing!

5 /5 Ciara Lindley: We had a great time here back in February (late review) with my 2 and 5-year-old. I got tickets online with a discount but it wasnt the correct discount, and the staff fixed it for me to get the bigger discount, which I thought was nice. I dont advise going on a school holiday though, it was SO crowded and the line to check in was so long! This place has a little bit of everything for lots of different ages such as trampoline runways, ramps, a dodgeball area, an air swing, platforms to jump off of into foam pits, arcade, play structure with a ball pit, basketball, rock climbing and balance beam, party rooms, and lots of seating. It seemed pretty clean, especially for the amount of people there and the stuff was friendly. We will definitely be back, just not on a weekend or holiday!

1 /5 Gianah Bynaum: Who’s bright idea was it to tell staff that it was ok to vacuum while children are still at play ?? The extension cord seems like a safety hazard . I had to stop someone else’s child from wrapping the extension cord around her neck in the foam pit.. I took these photos at 8:30pm on a Saturday . THIS IS NOT SAFE!!!

1 /5 makenzie gifford: This was hands down the worst experience. I grew up a gymnast and a cheerleader so places like this were my happy place. The staff was undertrained and the park was flooded with little children under minute supervision. We were interrupted multiple times by staff saying we can’t “flip” and it was “stated clearly on the signs”. Which is untrue, the signed all said no double or triple flipping. There was a child that was injured by another ADULT that was not part of my party. She had left the injured child abandoned in the section that I was in with my sister with a staff member less than 5 feet away and did nothing. As we assisted the child and helped him up to assure he was okay with fist bump, where was the staff, and where was the parent? After we had been interrupted for the last time I had asked for a refund back, gathered my things, and then was verily assaulted by the clueless parent outside. Run a better organization, train a better staff, and be a better parent.

2 /5 Edwin Durin: 9/20 1600H. This is my first visit to this venue. The trampolines are arranged from younger to older children (at least to my impression), which is a plus. Then, you will go to the counter, and you can see that they are not so sensitive with long lines and children crying from wanting to enter the trampoline (probably understaffed). Looks like they are tired and not helping one another. The staff that I spoke to is not even approachable. The check-in process is quick if you already did the waiver ahead but the line is long. We bought a 90 min pass for $22.29 because we are not members (socks not included for 4.32 USD each). My daughter loves their slides, as seen in the photo; however, they need to close it for regular cleaning. Thats great; at least they are picking up trash. The bad side is that it took them 30 min to just pick up trash in a 3-meter x 3-meter area, which cuts into your time. Thats the area where my daughter only plays, and we just have to spend 60 min of remaining time in that place. We do not have a choice but to wait while my daughter is crying. Today is Saturday, and they should manage their time well in cleaning and not interrupting the kids playing. And they need to improve their audio system too. I can only hear a loud voice which most of the time cannot be understood. I hope they will post a notice too regarding their cleaning schedule in slide area, so no time is wasted. Overall, the venue has potential with its well-arranged trampolines and fun slides that children enjoy. However, the experience was affected by poor staff engagement, long waiting times, and poorly managed cleaning schedules that disrupted play. While the check-in process is smooth with a completed waiver, the lack of efficiency and attentiveness from the staff significantly reduced the value of our visit. Better time management and more proactive, approachable staff would greatly improve the overall customer experience.