Latisha Shipp I scheduled a manicure and pedicure for a seamless spa experience. Upon arriving punctually for my appointment, I waited patiently for 35 to 40 minutes before being attended to. The nail service, which was initially estimated to take a reasonable amount of time, stretched to three hours. This was the worst nail job i couldve ever imagined. Disappointed with the results, I returned the following day for my pedicure, bringing attention to the horrific manicure. Although they offered to rectify the issue at no extra charge, their casual remark about not charging for the fix left me puzzled, as they should have ensured quality before I left the salon. During the attempted correction, I was informed that they couldnt replicate the original color due to time constraints, which was perplexing given the circumstances. Despite offering to schedule a follow-up appointment at their convenience to address the matter properly, they hastily applied a different polish, leaving a noticeable mismatch between my fingernails and toenails. This entire encounter was a complete disappointment.
Update: I disputed the charges with my bank and Dallas best nail sent them pictures of someone elses foot(picture was in black and white). I searched their Instagram for the picture and found it in color. I just cant believe they went this far.
1 /5
